Takedown & Disputes Policy

Last updated: March 22, 2024

File Copyright Claim

Report unauthorized use of your copyrighted work, policy violations, or harmful content

Respond to Payment Dispute

Submit evidence for chargebacks or payment disputes from your customers

Our Commitment

NewFans Pro respects intellectual property rights and is committed to responding promptly to claims of copyright infringement. We also provide fair and transparent processes for resolving payment disputes.

This policy outlines our procedures for handling DMCA takedown notices, counter-notices, content flags, and payment disputes in accordance with applicable laws.

Important: We take all claims seriously and investigate each case thoroughly. False claims may result in legal consequences.

DMCA Takedown Process

How to report copyright infringement under the Digital Millennium Copyright Act

Filing a DMCA Takedown Notice

If you believe your copyrighted work has been infringed, send a written notice to our DMCA agent including:

Your physical or electronic signature
Identification of the copyrighted work claimed to be infringed
Identification of the infringing material and its location on our platform
Your contact information (address, phone, email)
A statement of good faith belief that use is not authorized
A statement under penalty of perjury that the information is accurate

Our Response Timeline

Within 24 Hours

We acknowledge receipt of your notice and begin investigation

Within 48 Hours

If valid, we remove or disable access to the allegedly infringing material

Notification

We notify the content owner of the takedown and provide counter-notice information

Warning: Filing a false DMCA notice may result in liability for damages, including costs and attorney fees. Only file if you have a good faith belief of infringement.

DMCA Counter-Notice Process

How to respond if your content was removed

Filing a Counter-Notice

If you believe your content was removed in error, you may file a counter-notice including:

Your physical or electronic signature
Identification of the removed material and its former location
A statement under penalty of perjury that removal was a mistake or misidentification
Your name, address, and phone number
Consent to jurisdiction of Federal District Court
Agreement to accept service of process from the complainant

Counter-Notice Timeline

Within 24 Hours

We forward your counter-notice to the original complainant

10-14 Business Days

If complainant doesn't file a court action, we restore your content

If Court Action Filed

Content remains disabled pending court resolution

Content Flagging System

Report inappropriate, fraudulent, or problematic content

What You Can Flag

Unauthorized use of copyrighted material

Inappropriate Content

Offensive or harmful material

Spam

Unsolicited or repetitive content

Fraud

Deceptive or fraudulent activity

Flag Review Process

All flags reviewed within 48 hours
Content may be temporarily disabled during review
Content owner notified and given chance to respond
Decision made within 7 days of flag submission

Payment Disputes & Chargebacks

How we handle payment disputes and chargebacks

Please contact us first: Most issues can be resolved faster by contacting support rather than filing a chargeback. Chargebacks can take 60-90 days to resolve.

When a Dispute is Filed

Immediate Actions

• Your access is temporarily held during investigation
• We notify the artist of the dispute
• We gather evidence to respond to the claim

Evidence Collection

• Purchase receipt and order details
• Proof of digital delivery
• Access logs and activity
• Communication history

Resolution Timeline

• Evidence submitted within 7 days
• Bank/card issuer reviews (30-90 days)
• Final decision communicated to all parties

Dispute Outcomes

Resolved in Your Favor

Full refund issued and access restored if desired

Resolved in Artist's Favor

Payment stands and full access restored immediately

Common Dispute Reasons

Fraudulent

Claim of unauthorized transaction

Product Not Received

Claim of non-delivery

Not as Described

Product differs from description

Duplicate

Claim of duplicate charge

Repeat Infringer Policy

In accordance with the DMCA and other applicable laws, we have adopted a policy of terminating accounts of users who are repeat infringers.

What Constitutes Repeat Infringement

Multiple valid DMCA takedown notices (3 or more)
Pattern of uploading infringing content after warnings
Failure to respond to takedown notices appropriately

Consequences

Account suspension or termination
Removal of all content
Prohibition from creating new accounts
Potential legal action

DMCA Agent Contact Information

Designated DMCA Agent

Name: NewFans Pro Legal Department

Email: hi@newfanspro.com

Address: [Your Company Address]

Phone: [Your Phone Number]

Payment Dispute Contact

Email: hi@newfanspro.com

Support: hi@newfanspro.com

Response Time: Within 24 hours

Important: For fastest resolution, please use the appropriate email address for your specific issue. Include all relevant details and documentation.

Legal Disclaimer

This policy is provided for informational purposes and does not constitute legal advice. The procedures outlined here are subject to change and may be modified to comply with applicable laws and regulations.

By using NewFans Pro, you agree to comply with this Takedown & Disputes Policy and all applicable laws. Failure to comply may result in account termination and legal action.

Warning: Knowingly making false claims or filing fraudulent disputes may result in legal liability, including damages, costs, and attorney fees under applicable laws.

This Takedown & Disputes Policy is part of our Terms of Service.

For our full Terms of Service, visit /legal/terms