Privacy Policy

How we collect, use, and protect your personal information

Last updated: March 22, 2024

Our Commitment to Privacy

At NewFans Pro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We are committed to transparency and giving you control over your personal data. This policy applies to all users - artists, fans, and visitors.

Your Rights: You have the right to access, correct, delete, or export your personal data at any time. See the "Your Rights" section below for details.

Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Username and password (encrypted)
• Profile picture (optional)
• Artist or fan designation
• Payment information (processed securely by Stripe)

Usage Information

We automatically collect information about how you use our platform:

• Pages visited and features used
• Drop views and purchases
• NFC tag scans and claims
• Email opens and clicks
• Device type and browser information
• IP address and location (city/country level)

Communication Data

When you communicate with us or other users:

• Support tickets and messages
• Email and SMS opt-in status
• Message delivery and engagement metrics
• Consent timestamps and provenance

Cookies & Tracking

We use cookies and similar technologies for:

• Authentication and security
• Preferences and settings
• Analytics and performance monitoring
• Marketing pixels (with your consent)

How We Use Your Information

Provide Our Services

Create and manage your account
Process payments and deliver digital content
Enable NFC tag claims and verification
Send transactional emails and SMS

Improve Our Platform

Analyze usage patterns and trends
Monitor performance and fix bugs
Develop new features and improvements
Conduct research and testing

Communicate With You

Send order confirmations and receipts
Provide customer support
Send marketing messages (with your consent)
Notify you of important updates

Ensure Security & Compliance

Prevent fraud and abuse
Enforce our Terms of Service
Comply with legal obligations
Resolve disputes and protect rights

How We Share Your Information

We do not sell your personal information. We only share your data in the following circumstances:

With Artists

When you purchase from or interact with an artist, we share necessary information (name, email, purchase details) so they can fulfill your order and communicate with you.

Service Providers

We work with trusted third-party services:

• Stripe: Payment processing
• Firebase: Push notifications
• Email providers: Email delivery
• Supabase: Database and authentication
• Printful: Merchandise fulfillment

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

If NewFans Pro is acquired or merged with another company, your information may be transferred as part of that transaction.

Important: All third-party service providers are contractually required to protect your data and use it only for the purposes we specify.

Data Security

We implement industry-standard security measures to protect your personal information:

Encryption

• SSL/TLS for data in transit
• Encrypted database storage
• Hashed passwords

Access Controls

• Row-level security (RLS)
• Role-based permissions
• Multi-factor authentication

Monitoring

• 24/7 security monitoring
• Automated threat detection
• Regular security audits

Data Backups

• Nightly automated backups
• 90-day retention
• Encrypted backup storage

Security Note: While we implement strong security measures, no system is 100% secure. Please use a strong, unique password and enable two-factor authentication.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account Data

Until account deletion

Your account information is retained while your account is active and for 30 days after deletion request.

Transaction Records

7 years

Purchase records and payment information are retained for tax and legal compliance purposes.

Message Previews

30 days

Email and SMS message previews are automatically deleted after 30 days.

Raw Logs

90 days

Server logs and analytics data are retained for 90 days for security and performance monitoring.

Backups

90 days

Backup copies are retained for 90 days and then permanently deleted.

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

Request a copy of all personal data we hold about you. Available in your account settings.

Right to Correction

Update or correct inaccurate information at any time through your account settings.

Right to Deletion

Request deletion of your account and personal data. Processed within 30 days with audit trail.

Right to Data Portability

Export your data in a machine-readable format (JSON/CSV) from your account settings.

Right to Opt-Out

Unsubscribe from marketing emails or SMS at any time. Reply STOP to any SMS or click unsubscribe in emails.

Right to Object

Object to processing of your data for certain purposes, such as marketing or profiling.

Easy Access: Most privacy controls are available directly in your account settings. For additional requests, contact hi@newfanspro.com.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required

Necessary for authentication, security, and basic functionality. Cannot be disabled.

Analytics Cookies

Optional

Help us understand how you use our platform to improve performance and user experience.

Marketing Cookies

Optional

Used for advertising and retargeting. Only set with your explicit consent via pixel manager.

You can manage cookie preferences in your browser settings or through our cookie consent banner.

Children's Privacy

NewFans Pro is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us immediately at hi@newfanspro.com and we will delete it.

Age Requirement: You must be at least 13 years old to use NewFans Pro. Users between 13-18 should have parental consent.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

Standard contractual clauses approved by regulatory authorities
Data processing agreements with all service providers
Compliance with GDPR, CCPA, and other privacy regulations

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

We'll update the "Last updated" date at the top
For significant changes, we'll notify you via email
Continued use after changes constitutes acceptance

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your data:

Privacy Inquiries

hi@newfanspro.com

24-48 hour response

Data Protection Officer

hi@newfanspro.com

For GDPR/CCPA requests

Mailing Address

NewFans Pro
[Your Company Address]
[City, State ZIP]
[Country]

Quick Access: Most privacy controls and data export options are available in your account settings under "Privacy & Data."

This Privacy Policy is part of our Terms of Service.

For our full Terms of Service, visit Terms of Service